FAQ

1. Where do I start to find out about receiving support?
   If you are not sure what supports are in the community and what is funded or not, the best place to start is your family doctor. You could also contact your local Needs Assessment and Service Coordination Centre (NASC) Needs Assessment and Service Coordination Centre.
2. Am I eligible for government funding to receive your services?
   Funding eligibility is managed through the NASC. The NASC will determine what government funded services you are eligible for and give you a list of providers for you to choose from, that can meet your needs.
3. What if I am not eligible for government funded care?
   We may still be able to help you as a private paying client. Please ring our office for more information. 0800 500 238
4. What happens next?
   Once we have received a referral from the NASC, you will be contacted by one of our Service Coordinators, who will arrange to come and visit you. You and your whanau/support person will work together with the Service Coordinator to complete an Individualised Service Plan specifically to meet your needs and goals.
5. How often will a CMHT Support Worker come to my house?
   This will depend on the eligible hours of service you have been assessed for by the NASC. This can range from 1hr a fortnight to 7 days a week.
6. Can I change the time the Support Worker comes if I have an appointment?
   This needs to be organised with your Service Administrator. The Support Worker can only come to your house if you are there.
7. What happens if I need to go away or into hospital?
   Let your Service Administrator know as soon as possible the dates you will be away. If you don’t know in advance when you will be back home, please ring our office once you are back home so that CMHT services can resume.
8. How do I get more hours of care?
   Contact your Service Coordinator or the NASC. You will need to be reassessed by the NASC - Needs Assessment and Service Coordination Centre Needs Assessment and Service Coordination Centre to be eligible for more care.
9. If I move to another property, will I have the same Support Worker?
   This will depend on whether you still live in the same area.
10. I have a pet dog; do I need to put it away while the Support Worker is on my property?
    This will depend on the dog and whether there is a health and safety risk for our staff. You can discuss this when your Service Co-ordinator visits to set up your Individualised Service Plan.
11. I am concerned about security – how do I know that I can trust this person?
    All our support workers must go through a thorough recruitment process which also includes a police check.
12. If I need to make a complaint about your services – who do I contact?
    Please contact your Service Coordinator and if you are not satisfied with the response, you can contact CMHT Manager, Trudy Biggelaar, during business hours. 0800 500 238.